Terms of Service

1. Acceptance of terms

By creating an account, you confirm that you are authorised to act on behalf of a registered South African business and that you accept these Terms and our Privacy Policy.

2. Description of service

in-tender aggregates public-sector tender opportunities, runs automated requirements checks that compare a tender's eligibility and evaluation criteria against your company's profile and documents, and assists you in preparing bid documents. The platform is a decision-support and preparation tool only.

We do not guarantee that any tender you submit for will be awarded, and a passing requirements check is not a guarantee of eligibility as determined by the tendering organ of state.

3. Fees and payment

Our current fees are:

• R50 per requirements check (match run) against a specific tender.
• R300 per bid preparation.

Fees are billed via a prepaid credit system: you purchase requirements-check credits and bid-preparation credits in advance, and each credit is consumed when you run a requirements check or start a bid preparation. Payments are processed by [PAYMENT PROCESSOR NAME]. We may change our fees on reasonable notice.

Once a credit has been used to run a requirements check or start a bid preparation, the service has been rendered and that credit is non-refundable. This reflects section 20 of the Consumer Protection Act 68 of 2008, which does not entitle a consumer to a refund for a service that has already been performed.

Credits you have purchased but not yet used may be eligible for a refund of the corresponding purchase price. To request a refund of unused credits, contact us via our Contact Us page; refund requests are reviewed and processed by our team.

4. Your responsibilities

• You are responsible for the accuracy and currency of the company and document information you upload.
• You are responsible for reviewing any bid documents prepared through the platform before final submission and for complying with the specific tender's own terms, formats, and deadlines.
• You will not use the platform for any unlawful purpose or to submit fraudulent or misleading information.

5. Intellectual property

We retain ownership of the platform, its software, and its content. You retain ownership of the documents and company information you upload; you grant us a licence to process that content solely to provide the service to you.

6. Disclaimers and limitation of liability

Tender information is sourced from public government data feeds and may be incomplete, delayed, or contain errors outside of our control. The platform is provided "as is" without warranty that it is error-free or uninterrupted. To the maximum extent permitted by law, we are not liable for any loss arising from a missed, unsuccessful, or disqualified tender submission.

7. Termination

You may close your account at any time. We may suspend or terminate accounts that violate these Terms, misuse the platform, or engage in fraudulent activity.

8. Governing law

These Terms are governed by the laws of the Republic of South Africa, and disputes are subject to the jurisdiction of the [JURISDICTION / COURTS].

9. Personal information

Our collection and use of personal information is described in our Privacy Policy, which forms part of these Terms.

10. Changes and contact

We may update these Terms from time to time; material changes will be posted on this page with an updated "Last updated" date. Questions about these Terms can be sent via our Contact Us page.